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FAQ

What shipping costs apply?

Currently, we produce all items in Chiang Mai, Thailand, and deliver them via international air parcel. Shipping cost starts at $10 for up to 500g, and increases depending on the total weight. The shipping cost is automatically calculated and will be displayed during the order process.

I'm ordering from Australia, why do I have to pay for international shipping?

Unfortunately we do not ship locally from Catmosphere Sydney yet. We are however working on it and will set up local distribution in Australia in the next months. If you are from Australia and want to save shipping cost, please check back in a few weeks.

I have a problem with my order, who do I contact?

For any questions or feedback, please contact us at support [at] catmospherecafe.com.